This Privacy Policy explains how ggpoker collects, processes, stores, and protects your personal data when you access or use the ggpoker platform. Your privacy is taken seriously and this document outlines exactly what data is collected and why.
ggpoker ("we", "us", "our", "the Platform") is committed to protecting the personal data of all registered players and visitors who access ggpoker.vu. This Privacy Policy ("Policy") describes in detail how ggpoker collects, uses, discloses, and safeguards personal information in connection with the use of its online gaming platform, including all associated services such as the poker rooms, live casino, slots library, sportsbook, crash games, and table games.
By registering an account, accessing the Platform, or otherwise interacting with ggpoker's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the practices set out in this Policy, you should discontinue use of the Platform.
This Policy is to be read in conjunction with ggpoker's Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
For the purposes of applicable data protection legislation, the data controller responsible for your personal information is the ggpoker operating entity, an international gaming operator registered under the laws of its jurisdiction of incorporation. Contact details for data-related enquiries are provided in Section 14 of this Policy.
ggpoker processes personal data in connection with the provision of online gaming services to registered adult players. Processing activities are carried out in compliance with applicable data protection frameworks to the extent they apply to the jurisdictions in which ggpoker operates.
ggpoker collects personal data through multiple channels during your interaction with the Platform. The categories of personal data collected include:
3.1 Registration Data. When you create a ggpoker account, we collect your full legal name, date of birth, email address, residential address, nationality, and preferred currency (MYR for Malaysian players). This information is required to open and maintain your account in compliance with our Know Your Customer (KYC) obligations.
3.2 Identity Verification Data. To comply with anti-money laundering (AML) and responsible gaming obligations, ggpoker may collect copies of government-issued identity documents (such as MyKad, passport, or driving licence), proof of address documents (utility bills, bank statements), and in certain circumstances, source-of-funds documentation.
3.3 Financial Data. We collect payment method details necessary to process deposits and withdrawals, including e-wallet account identifiers (Touch 'n Go, Boost, GrabPay), bank account numbers for FPX and direct bank transfers, and transaction history. Full card numbers, if applicable, are processed by PCI-DSS compliant payment processors and are not stored on ggpoker's servers.
3.4 Gaming Activity Data. We collect data relating to your use of the Platform, including games played, bets placed, session durations, win and loss records, bonus usage, and responsible gaming tool activations. This data is used for fraud prevention, game integrity monitoring, and responsible gaming compliance.
3.5 Technical Data. When you access the Platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, referring URLs, and session identifiers. This data is used for security monitoring, fraud prevention, and platform optimisation.
3.6 Communication Data. Records of your communications with ggpoker's support team — including live chat transcripts, email correspondence, and support ticket history — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
ggpoker processes your personal data for the following purposes:
ggpoker processes your personal data on the following legal bases:
ggpoker does not sell your personal data to third parties. We may share your data with the following categories of recipients in the circumstances described:
6.1 Payment Processors. Personal and financial data is shared with payment service providers — including e-wallet operators such as Touch 'n Go and Boost, and FPX banking partners — solely to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
6.2 Identity Verification Services. KYC and identity verification data may be shared with licensed identity verification service providers for the purpose of confirming the authenticity of documents and the accuracy of registration information.
6.3 Regulatory and Law Enforcement Authorities. We may disclose personal data to regulatory bodies, law enforcement agencies, or government authorities where required by law, court order, or regulatory instruction. ggpoker will comply with lawful requests for data disclosure while taking reasonable steps to notify affected players where permitted.
6.4 Responsible Gaming Organisations. Where a player has activated self-exclusion or where ggpoker has identified serious problem gambling indicators, limited account information may be shared with cross-operator responsible gaming programs in the jurisdictions where such programs exist.
6.5 Technology and Infrastructure Providers. Data may be processed by cloud infrastructure providers, cybersecurity vendors, and analytics platforms engaged by ggpoker to operate and maintain the Platform. All such providers are bound by data processing agreements incorporating appropriate security and confidentiality obligations.
ggpoker uses cookies and similar tracking technologies on its Platform. Cookies are small text files placed on your device that help the Platform function correctly and allow us to understand how players interact with the site.
The categories of cookies used on ggpoker include:
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
ggpoker retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ggpoker's data destruction policy.
Subject to applicable data protection law, you have the following rights with respect to your personal data held by ggpoker:
To exercise any of the above rights, contact ggpoker at [email protected]. Requests will be acknowledged within 5 business days and resolved within 30 calendar days. Extensions may apply for complex requests, with notice given to the requesting party.
ggpoker implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform; AES-256 encryption for data at rest in our databases; strict access controls limiting data access to authorised personnel on a need-to-know basis; regular security audits and penetration testing by independent cybersecurity assessors; two-factor authentication infrastructure for player accounts; and security incident response procedures.
While ggpoker takes data security seriously, no online system can guarantee absolute security. In the event of a data breach affecting your personal data, ggpoker will notify affected players and relevant authorities as required by applicable law.
ggpoker operates internationally and your personal data may be transferred to, stored, or processed in countries outside Malaysia. Where such transfers occur, ggpoker ensures appropriate safeguards are in place, including contractual data protection clauses between ggpoker and the recipient entity, or other lawful transfer mechanisms under applicable data protection frameworks. By using the Platform, you consent to such transfers on the basis that equivalent protections are applied to your data regardless of its physical location.
The ggpoker Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If ggpoker becomes aware that personal data has been collected from a person below the minimum age requirement, that account will be immediately suspended, the data will be deleted, and any associated balances will be voided in accordance with our Terms and Conditions. If you believe a minor has registered an account on ggpoker, please contact us immediately at [email protected].
ggpoker reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file at least 14 days before the revised Policy takes effect, except where changes are required by law or regulation in which case they may be effective immediately. The "Last Updated" date at the top of this document will be revised accordingly. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the updated Policy.
For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the ggpoker data team:
ggpoker is operated by an international gaming entity. This platform is not regulated by any Malaysian government authority.
A plain-language summary of how ggpoker treats your personal data. These commitments reflect the operational practices described in the full Policy above.
ggpoker does not sell, rent, or trade your personal data to third-party marketing companies or data brokers. Your information is used solely to operate your account and comply with legal obligations — nothing else.
All data transmitted between your device and ggpoker is protected by 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks. Your login credentials, payment details, and personal information travel securely at all times.
Registered ggpoker players can request access to, correction of, or deletion of their personal data at any time. Submit a request to [email protected] and we will respond within 5 business days and resolve within 30 calendar days.
We don't keep your data indefinitely. Account and KYC data is retained for 5 years post-closure per AML requirements. Transaction records follow the same schedule. After the retention period, data is securely deleted or anonymised.
Promotional emails and bonus notifications from ggpoker are opt-in. If you no longer wish to receive marketing communications, you can update your preferences in Account Settings or reply to any marketing email to unsubscribe. Opt-out is actioned immediately.
ggpoker's data practices are designed to comply with international gaming licence requirements, including AML and KYC obligations. Third-party service providers — payment processors, identity verifiers — are bound by data processing agreements with equivalent security standards.
Secure platform. MYR account. Full privacy controls. ggpoker is built for Malaysian players who value both entertainment and data security.
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